Terms & Conditions

Buying Protocol

We Believe In Local Food

Is Your Farmer Accountable?

The Polyface Buying Protocol

  1. Delivery is a flat 30 cents per pound, regardless of order size.
  2. Delivery times and schedules are the same each time.
  3. Orders may be made via www.polyfaceyum.com.
  4. Order deadline is one week before the pick up day.
  5. You must be present at time of delivery or we will not leave your order (unless you have made prior arrangements).
  6. Refunds: You must check your order before leaving the drop site. Richard must initial our copy of the invoice with noted changes or mistakes. Any product spoiled AT THE TIME OF DELIVERY will be fully refunded. No refunds on cooked product.
  7. The standard customer price list is for retail by-the-piece products. Cheaper bulk buying however is available and encouraged. This includes split halves, halves and wholes of beef; halves and wholes of hogs.
  8. Seasonal fluctuations occur because Polyface is a farm, not a warehouse. You will not receive an item ordered if we are temporarily out of stock. If you are open to substitutions (i.e. sirloin tip roast for bottom roast; whole broilers for cut-up broilers; fresh ham roast for Boston Butt) let us know on the order and you stand a high chance of getting a fuller order. We encourage patrons to utilize naturally abundant items: sausage, ground beef, ham roasts, medium eggs, and nonbreast chicken parts. The whole animal must be used in order to be profitable.
  9. On-farm sales customers receive first priority from Polyface inventory; buying clubs are second, restaurants are third, and wholesale fourth.
  10. Transportation and profitability constraints require that each drop-off maintain a $1,000 sales average.
  11. Polyface gives a $10 product credit per verifiable and traceable referral. We depend on current patrons to bring others on board.
  12. All transactions are COD with check, cash or credit card.
  13. It is your responsibility to inform us of any changes to your address, phone number or email address.
  14. Polyface welcomes and encourages all buying club patrons to visit the farm and deepen this food relationship.

Terms & Conditions

  • I understand that the total of my shopping cart is NOT the actual total of my order. Once the weight, shipping (30 cents/lb) and taxes (2.5%) have been added in, my total may be many times the amount shown.
  • I may email Polyface at polyfacetotals@gmail.com the day before my delivery to get my actual total.
  • I understand that Polyface accepts cash, check and credit card upon the day of delivery.
  • If I miss my appointment with Polyface and do not pick up my order, I will be charged a $20 restocking fee. All canceled orders must be given 48 hours notice.
  • Lastly, I understand that if I do not receive an order confirmation, that my order has not been processed and is probably still in my shopping cart. There are several steps to placing an order and I will continue those steps until I have seen the “Your order is completed” page.


We do not ship food.

n 1961, William and Lucille Salatin moved their young family to Virginia’s Shenandoah Valley, purchasing the most worn-out, eroded, abused farm in the area near Staunton.